Navigating Disputes and Claims in Logistics With WTS: Your Step-by-Step Guide

Logistics is an intricate field where challenges like unexpected fees or damaged goods can often arise. At WTS, we understand the complexities involved and aim to make the process as smooth as possible for our valued clients. That's why we're dedicating this blog post to outlining the steps you can take when dealing with disputes and claims in logistics.

Processing Disputes with World Transportation Services:

A dispute may occur when a carrier informs you about additional fees after delivery. Here's how to navigate this:

1. Carrier Notifies Extra Costs: Carriers can legally bill or inform you of any extra fees within 180 days post-delivery.
   
   
2. World Transportation Services' Verification: Once the carrier notifies us, we request an Inspection Certificate, verify the reason for the extra fee, and compare it with the quoted data.
   
   
3. Notification to the Customer: We notify you about any variance and the additional fee, offering you the option to dispute. If you agree to the extra fee, we'll issue an invoice. If you disagree, you'll need to submit valid documents like packing lists, commercial invoices, warehouse receipts, or spec sheets showing weight and dimensions.
4. Follow-ups with the Carrier: We regularly follow up with the carrier every 15 days to ensure swift resolution.
   
   
5. Resolution: If the dispute is approved, we inform you, and the extra fee is removed. If it's denied, we'll issue an invoice, including the extra fee.
   
   Please note that submitting any dispute within three months is essential to increase the chance of approval.

Handling Claims with WTS:

Claims can occur due to missing or damaged freight. Here are steps to handle such situations:

1. Reasons for Claims: Claims can be made for missing or damaged freight. However, please remember that claims should be made within five days post-delivery. Ensure any freight damage or shortage is noted on the POD (Proof of Delivery), and always provide pictures as evidence.
   
   
2. Processing Damaged Freight Claims:
   - Report the damage: If the freight is damaged, confirm how many pieces were damaged and their value. If only the package is damaged, provide the cost of repackaging.
   - Document submission: We'll request you to fill out a loss and damage claims form and provide commercial invoices, packing    lists, warehouse receipts, and pictures showing the damage.
   - Verification and follow-up: We'll verify the information and documents before sending them to the carrier and initiating the      claim process. Regular follow-ups will be conducted every 15 days.
   - Resolution: If the claim is approved, we'll issue a check or credit memo. If it's denied, we can either resubmit the claim or        close the case, depending on the reasons provided.
   
   
3. Handling Lost Freight Claims:
   - Reporting: If freight is not found or delivered, provide a physical description or pictures of the missing items.
   - Search: Our Over, Short, and Damage (OS&D) department will initiate a dock search.
   - Follow-up: We'll follow up every 3-4 hours.
   - Resolution: We'll inform you if the freight is found and expedite the delivery. If not, we'll advise you to process a claim.
   
   

For Full Truckload (FTL) shipments, the driver doesn't handle the freight. Therefore, if freight is missing or damaged, the consignee should inform us as soon as it is received, send pictures of how the freight was loaded and unloaded, and verify the number of pieces loaded and shipped with the shipper.

At World Transportation Services, we're committed to guiding you through the logistics journey. Remember that our dedicated team is always here to assist you on any occasion with any disputes or claims, ensuring a smooth and stress-free logistics experience.